Shipping policy

DEVORA HOUSE – SHIPPING POLICY

Devora House ships fragrance orders from Florida, United States. By placing an order on devorahouse.com, you agree to the shipping terms below.

1. Order Processing

Orders are generally processed within 1–2 business days after payment is confirmed.

Orders are fulfilled Monday through Saturday, excluding applicable holidays. Orders placed after our daily processing cut-off may begin processing on the next applicable business day.

During promotions, holidays, or periods of unusually high order volume, processing may require additional time.

You will receive an order confirmation after your purchase and a shipping confirmation with tracking information when available.

2. United States Shipping

For eligible orders shipped within the United States:

• Standard Shipping: $7.99
• Free Standard Shipping on orders of $99 USD or more
• Standard transit time is generally 3–5 business days after processing

Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, incorrect addresses, or other circumstances outside our control may affect delivery times.

3. Puerto Rico Shipping

For eligible orders shipped to Puerto Rico:

• Standard Shipping: $12.99
• Free Standard Shipping on orders of $150 USD or more
• Standard transit time is generally 3–5 business days after processing

Certain fragrance products may be subject to carrier or transportation restrictions.

4. Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

Any available free-shipping promotion is applied according to the applicable order threshold and destination.

Original shipping charges are non-refundable except where required by applicable law or when Devora House determines otherwise in connection with an approved damaged, defective, or incorrect order claim.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the package.

6. Tracking

When tracking information is available, it will be provided after the order ships.

Tracking information and delivery updates are provided by the shipping carrier and may take time to update after the shipment is created.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Devora House within 7 calendar days of delivery and provide your order number and any requested photographs or supporting information.

If tracking shows that a package was delivered but you cannot locate it, please contact us promptly so that we can assist with reviewing the shipment and, when appropriate, opening an investigation with the carrier.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, incorrect, and return-eligible products.

8. Fragrance Shipping Restrictions

Fragrances may be subject to carrier transportation restrictions because they contain alcohol or other regulated components.

Devora House reserves the right to cancel or restrict shipment to a destination when a carrier does not permit transportation of the applicable product.

If we are unable to fulfill an order because of a shipping restriction, we will contact the customer regarding the order.

9. Order Changes and Cancellations

If you need to request an address change or cancellation, please contact us as soon as possible.

Once an order has entered fulfillment or has shipped, we may be unable to modify or cancel it.

10. Contact Us

For questions regarding an order or shipment, please contact Devora House through the Contact page at devorahouse.com and include your order number when applicable.