Refund policy

At Devora House, we want you to love your fragrance. Because of the nature of perfume products, we apply the following policy.

Eligibility
We only accept returns or replacements if an item arrives defective, damaged, or incorrect.
We do not accept returns for change of mind, dislike of scent, or opened products that are otherwise in good condition.

Hygiene & safety
For health and safety reasons, opened fragrance bottles, testers, and used items cannot be returned unless they are defective as described above.

How to request a replacement

1. Contact us within 7 days of delivery.
2. Include your order number, photos of the issue, and a short description.
3. We will review your request and, if approved, arrange a replacement of the same item (or an equivalent if unavailable).

Refunds
We do not offer cash or original-payment refunds for standard orders. Approved cases are handled by replacement only.
If a replacement is not possible, we may offer store credit at our discretion.

Shipping for replacements
If the error or damage is our fault or the carrier’s, we cover return/replacement shipping.
If we cannot verify the issue, we may decline the request.

International orders
Customers are responsible for any customs duties, taxes, or local restrictions. These charges are non-refundable.

Contact
Email us through the Contact page on devorahouse.com with your order details.