Last updated: July 10, 2026
Devora House ships fragrance orders from the United States (Florida). By placing an order on devorahouse.com, you agree to the shipping terms below.
1. Processing time
Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and U.S. holidays).
During promotions or high demand, processing may take longer. You will receive a confirmation email when your order is placed and another when it ships (when tracking is available).
2. Free shipping
We offer free shipping on orders of $75 USD or more (before taxes and after discounts), to eligible destinations where this promotion applies.
Orders under $75 are charged shipping at checkout based on destination and carrier rates.
Some products or promotions (for example, sampler/discovery offers) may include free shipping as stated on the product or campaign page.
3. Shipping rates and delivery estimates
Shipping costs and estimated delivery times are calculated at checkout based on your address and available methods.
Delivery dates are estimates only, not guarantees. Delays can occur due to weather, carrier volume, customs, or incorrect address details.
4. Domestic shipping (United States)
We ship to addresses within the United States where service is available.
Once the carrier marks a package as delivered, responsibility for the package generally passes to you, except where required otherwise by law.
5. International shipping
We currently ship to selected countries, including (among others): United States, Canada, United Kingdom, European Union destinations we support, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, UAE, Israel, Colombia, and other countries enabled at checkout.
Availability can change; if your country does not appear at checkout, we cannot ship there at this time.
Customs, duties, and taxes
For international orders, you are responsible for any customs duties, import taxes, brokerage fees, or local charges. These are not included in our product price or standard shipping fee unless explicitly stated.
We are not responsible if a package is delayed, held, or returned by customs.
6. Address accuracy
Please double-check your shipping address before completing checkout.
We are not responsible for lost or delayed packages caused by incorrect or incomplete addresses. Additional shipping fees may apply to reship an order.
7. Tracking
When tracking is provided by the carrier, we will share it by email. Tracking updates depend on the carrier’s system and may take time to appear after shipment.
8. Lost, stolen, or damaged packages
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos, as described in our Return and refund policy.
If a package shows as delivered but you did not receive it, contact us promptly so we can help investigate with the carrier. We may require a waiting period and carrier confirmation before issuing a replacement.
9. Restricted items and destinations
Fragrance products may be subject to shipping or airline restrictions (including liquid/aerosol rules). We may refuse or cancel shipment to destinations where delivery is restricted or impractical.
10. Order changes and cancellations
If you need to change the address or cancel an order, contact us as soon as possible. Once an order has been fulfilled/shipped, we may be unable to modify it.
11. Contact
Shipping questions: use the Contact page on devorahouse.com and include your order number.
